We only respond to lawful requests from EU authorities (where our legal entity is registered) or from authorities in the country where the roaming traffic terminates, and only via the proper legal channels. We publish a transparency report annually.

What data we hold

  • Account: email and payment method (never the full card)
  • Usage: aggregate GB per country per plan, retained for billing dispute windows
  • Not held: your IP address history, browsing metadata, or per-app usage

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.