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Legal & policy

guides & how‑to troubleshooting 25 articles
  • How does Openline handle law enforcement requests?
    We follow the MLAT process. Requests without proper legal basis are rejected. Details in our transparency report.
    Legal & policy
  • What is Openline's acceptable use policy?
    You agree not to use Openline for illegal activity, spam, high-volume automated abuse, or content that violates local law.
    Legal & policy
  • Can I resell Openline plans?
    Only through the official Reseller API. Reselling profiles obtained from consumer purchases violates the terms and will result in account…
    Legal & policy
  • Can I transfer my Openline plan to another person?
    Not directly — plans are tied to your account. You can gift a plan by buying it under someone else's email; the recipient becomes the…
    Legal & policy
  • Can Openline suspend my account?
    Yes, for terms violations (fraud, abuse, illegal use). We notify you first except in cases of active security incidents.
    Legal & policy
  • Does Openline arbitrate disputes?
    Business terms specify arbitration; consumer terms follow EU consumer-law dispute paths. Details in the terms of service.
    Legal & policy
  • How do I file a formal complaint?
    Email ask@openline.com with your purchase code and a clear description; we respond within 5 business days with next steps.
    Legal & policy
  • Does Openline follow the EU Digital Services Act (DSA)?
    Yes. We publish a transparency report annually and offer a designated point of contact for authorities.
    Legal & policy
  • Does Openline follow the Digital Markets Act?
    Openline isn't a gatekeeper platform under the DMA, but we're actively aligned with its openness principles — hence our open-source and…
    Legal & policy
  • Where does Openline post service status?
    At openline.com/status. Historical incidents, planned maintenance, and current uptime metrics.
    Legal & policy
  • Does Openline offer service credits for outages?
    Yes on Growth and Enterprise business tiers per the SLA. Consumer plans get a pro-rata refund on request for downtime attributable to…
    Legal & policy
  • What happens to my Openline plan if you go out of business?
    Openline operates under EU consumer protection rules. In the (extremely unlikely) event of insolvency, EU customers have a claim against…
    Legal & policy
  • Is Openline a licensed telecom operator?
    Openline operates as a Mobile Virtual Network Operator (MVNO) through partnerships with licensed carriers in every country we serve.
    Legal & policy
  • Does Openline share my data with home-country authorities?
    We only respond to lawful requests from EU authorities (where our legal entity is registered) or from authorities in the country where the…
    Legal & policy
  • What data does Openline collect about my usage?
    Aggregate byte counters per ICCID for billing. No content inspection. No DNS logging beyond what the partner carrier collects.
    Legal & policy
  • How long does Openline retain my data?
    Billing records: 7 years (tax law). Support tickets: 3 years. Anonymized aggregate usage: indefinite for analytics.
    Legal & policy
  • Can I delete my Openline account?
    Yes. Sign in at openline.com → Account → Delete Account. This anonymizes your profile and revokes any active codes.
    Legal & policy
  • Where does Openline store customer data?
    Primary data centers in the EU and US. Customer data is stored in the region matching your billing address unless you opt otherwise.
    Legal & policy
  • Does Openline share data with governments?
    Only in response to valid legal orders. See our transparency report at openline.com/transparency (updated annually).
    Legal & policy
  • What is Openline's security posture?
    SOC 2 Type II certified. ISO 27001 in progress. Bug bounty program at openline.com/security.
    Legal & policy
  • Does Openline offer a bug bounty?
    Yes. Scope and rewards at openline.com/security. Report vulnerabilities to ask@openline.com — NEVER post publicly.
    Legal & policy
  • Who owns Openline as a company?
    Openline, Inc. is an independent US-registered company. We're privately held. - openline.com/privacy — full privacy policy -…
    Legal & policy
  • Where is Openline, Inc. legally incorporated?
    Delaware, USA. Operating entities exist in other jurisdictions as required by local telecom regulations.
    Legal & policy
  • Does Openline pay taxes in my country?
    We collect and remit VAT/GST where required. Business customers can request VAT-inclusive invoices.
    Legal & policy
  • Is Openline available in my country of residence?
    Openline is sold globally. Residence country matters for tax purposes. Check openline.com/legal for full details.
    Legal & policy

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