Skip to content
Knowledge base

Everything you need to know about Openline

Search a question, a device, or a country — and get a straight answer in seconds. Powered by 2700+ articles the Openline team keeps up to date. Every plan is delivered as a purchase code you can redeem yourself, keep for later, or gift — anytime, anywhere.

0 articles 0 guides 0 fixes 0 categories

Pick one or more categories to narrow the list below. Filters combine with the search box and update the list live as you toggle them.

Categories

 

Payment & billing

guides & how‑to troubleshooting 79 articles
  • Which payment methods does Openline accept?
    Cards: Visa, Mastercard, American Express, Discover, JCB, UnionPay, Diners Club, Maestro, Cartes Bancaires.
    Payment & billing
  • Can I pay for Openline with cryptocurrency?
    Yes. At checkout choose Crypto and pick a coin. We currently accept: - Bitcoin (BTC) - Ethereum (ETH) - XRP - Tether (USDT) on Ethereum…
    Payment & billing
  • Which currencies can I pay in?
    The storefront shows prices in your local currency where possible. Supported display currencies include USD, EUR, GBP, CAD, AUD, NZD, JPY…
    Payment & billing
  • Does Openline charge VAT / sales tax?
    Depending on your billing country, Openline may include VAT, GST, or a local sales tax in the price.
    Payment & billing
  • Where can I find my receipt / invoice?
    Every Openline order generates two artifacts: the purchase code (what you redeem) and the receipt (what you file).
    Payment & billing
  • How do I get a VAT invoice?
    Sign in and go to Account → Billing details. 2. Enter your Company name, Address, and VAT ID / Tax ID. 3. Save.
    Payment & billing
  • What is Openline's refund policy?
    We refund fully in these cases: - You paid, but did not install the eSIM. Full refund within 30 days.
    Payment & billing
  • How long does an Openline refund take?
    Cards: 5–10 business days for the refund to show on your statement, depending on your bank. - PayPal: 1–5 business days.
    Payment & billing
  • My card was declined — what now?
    Common reasons and quick fixes: - Billing address mismatch. Confirm the ZIP/postal code matches what your bank has. - 3-D Secure challenge.
    Payment & billing
  • Can I pay with Apple Pay?
    Yes. Choose Apple Pay at checkout on iPhone, iPad, or Mac (Safari). Payment is authorised with Face ID / Touch ID and the receipt is…
    Payment & billing
  • Can I pay with Google Pay?
    Yes. Choose Google Pay at checkout on Android or on the web. Standard Google Pay confirmation flow applies.
    Payment & billing
  • Can I pay with PayPal?
    Yes. Choose PayPal at checkout. You'll be redirected to log in and confirm. Your card or bank funds the transaction on the PayPal side.
    Payment & billing
  • Does Openline accept prepaid cards?
    Most Visa/Mastercard prepaid cards work. Some region-locked or single-currency prepaid cards may be declined by our processor.
    Payment & billing
  • Does Openline accept virtual / disposable cards?
    Yes — Revolut, Wise, Curve, Privacy.com and similar all work. Make sure the card is not marked 'donation only' or 'single-use consumed'.
    Payment & billing
  • Which crypto networks does Openline accept?
    Bitcoin (BTC main net), Ethereum (ETH mainnet), XRP (XRP Ledger), USDT (Ethereum, Tron TRC-20, Solana).
    Payment & billing
  • How long do crypto payments take to confirm?
    BTC: usually 1–3 confirmations, 10–30 minutes. ETH: usually seconds to a few minutes. XRP: seconds.
    Payment & billing
  • Can I pay for Openline with USDC?
    Not yet — USDC support is on the roadmap. USDT is currently the stablecoin we support.
    Payment & billing
  • Can I pay for Openline with Lightning Network?
    Not yet. On-chain BTC only for now. Lightning is on the roadmap. Reach Openline support 24/7 through any of these channels: - Live chat —…
    Payment & billing
  • Are there any hidden fees on Openline plans?
    No. The price you see at checkout is the price you pay, tax-inclusive where required.
    Payment & billing
  • Does the price change during checkout?
    Only if you change currency mid-checkout, which affects display. The plan's underlying price does not change between adding to cart and…
    Payment & billing
  • Can I use multiple discount codes?
    One discount code per order. If a code doesn't apply, the reason is usually that it's not compatible with the plan (some codes are…
    Payment & billing
  • Do you have a student discount?
    Not currently — but we do run periodic seasonal promotions and offer referral credit that stacks.
    Payment & billing
  • Do you have a military discount?
    Not currently a standing discount. Contact ask@openline.com for group deals if you're purchasing for a unit or organisation.
    Payment & billing
  • Do you charge in USD or in local currency?
    Prices display in your local currency where possible. The actual charge uses the currency your card/wallet issuer prefers.
    Payment & billing
  • Why did I see a small pending charge that disappeared?
    Some banks post a $0 or $1 authorisation to validate the card. It drops in 1–3 business days without affecting your balance.
    Payment & billing
  • Why was I charged in a different currency than I saw?
    Your card issuer may have converted at their FX rate. Check the receipt in your Openline account for the exact amount and currency.
    Payment & billing
  • Can I get a corporate / bulk quote?
    Yes — email ask@openline.com with expected volume, plan types, and destinations.
    Payment & billing
  • Can I pay via bank transfer / SEPA?
    Yes for business accounts and large orders. Personal accounts pay by card, wallet, PayPal, or crypto.
    Payment & billing
  • Do you offer net-30 terms?
    Available to approved business accounts. Apply at openline.com/business. Reach Openline support 24/7 through any of these channels: - Live…
    Payment & billing
  • Can I get a receipt without a name?
    Yes — receipts default to your account email. If you want a company name added, update Billing details before completing checkout.
    Payment & billing
  • Can I split payment between two methods?
    Not currently. Use a single payment method per order; you can spread orders across methods.
    Payment & billing
  • Is my payment info stored securely?
    We tokenise payments through PCI-DSS Level 1 processors. Openline systems never store your card number or CVV.
    Payment & billing
  • Can I remove a saved payment method?
    Yes — Account → Billing → Saved methods → Remove. Reach Openline support 24/7 through any of these channels: - Live chat — inside the…
    Payment & billing
  • Why was my crypto payment underpaid?
    Network fees vary — send the exact invoice amount plus enough for network fees.
    Payment & billing
  • Why did my crypto payment for Openline underpay by a few cents?
    Crypto network fees eat into what actually arrives at the destination wallet. If we detect underpayment, we credit your Openline account…
    Payment & billing
  • How long does BTC confirmation take for an Openline order?
    Bitcoin mainnet takes 10–30 minutes for 1–3 confirmations on a typical fee. Openline waits for a single confirmation before fulfilling, so…
    Payment & billing
  • How long does Ethereum confirmation take?
    Ethereum takes seconds to a few minutes depending on gas price. Openline releases the eSIM after 1 confirmation on the destination chain —…
    Payment & billing
  • How does Openline handle stablecoin depegs?
    For USDT payments, we lock the USD-equivalent price at the moment you check out.
    Payment & billing
  • Can I get a refund to a different crypto wallet than I paid from?
    Yes. Contact ask@openline.com with the original transaction ID and the wallet address you want the refund sent to.
    Payment & billing
  • Does Openline charge FX conversion fees?
    No. Prices display in your local currency where possible; if your card issuer converts, they apply their FX rate.
    Payment & billing
  • Why did my Klarna Openline order fail?
    Klarna has minimum-amount thresholds by country and rejects orders where the shipping-address country doesn't match the card issuer.
    Payment & billing
  • Why did my iDEAL Openline order stay stuck 'processing'?
    iDEAL sometimes takes up to 15 minutes on weekends. If it's stuck past an hour, contact ask@openline.com with the purchase code and we'll…
    Payment & billing
  • How do I request a corporate purchase order for Openline?
    Contact ask@openline.com with your legal name, VAT ID, PO template, and expected volume.
    Payment & billing
  • Can I split a single Openline order across multiple invoices?
    Not on consumer orders. On business accounts, admin can group orders and issue consolidated monthly invoices for cleaner expense reporting.
    Payment & billing
  • Why do I see two charges on my Apple Pay for one Openline order?
    Apple Pay sometimes shows an authorization hold plus the settled charge on your issuer statement.
    Payment & billing
  • Can I get a receipt in a language other than English?
    Yes. In Account → Billing → Preferences choose your invoice language: English, French, German, Spanish, Portuguese, Italian, Japanese, or…
    Payment & billing
  • Why did my American Express card get declined for Openline?
    AmEx sometimes flags EU merchants for cardholders outside the EU. Call AmEx to whitelist Openline (Bulgaria) or use Apple Pay / PayPal…
    Payment & billing
  • Do Openline discounts stack with referral credits?
    Not on the same order. Pick whichever is bigger; unused referral credit stays in your balance for a future order.
    Payment & billing
  • Where can I download historical invoices?
    Account → Orders shows your full history. Each order has a Download Invoice (PDF) button.
    Payment & billing
  • Can Openline generate a proforma invoice before I pay?
    Yes on business orders. Contact your account manager or ask@openline.com with the plan mix, quantity, and billing details — we issue the…
    Payment & billing
  • Why did I get charged VAT when I entered my company's VAT ID?
    VAT ID validation happens at checkout via VIES. If VIES was temporarily down or your ID had a typo, the fallback is to charge VAT.
    Payment & billing
  • How does Openline handle chargebacks?
    Every chargeback is investigated by our billing team. We provide the acquiring bank with proof of service (activation logs, ICCID, partner…
    Payment & billing
  • Can I stack multiple Openline promotions on one order?
    No — one discount code per order. Referral credit stacks separately with any active promotion.
    Payment & billing
  • Does Openline accept Visa credit card?
    Yes. Accepted globally. Standard 3DS authentication. 1. Add plans to your cart at openline.com. 2. At checkout, select Visa credit card. 3.
    Payment & billing
  • Does Openline accept Mastercard credit card?
    Yes. Accepted globally. 1. Add plans to your cart at openline.com. 2. At checkout, select Mastercard credit card. 3.
    Payment & billing
  • Does Openline accept American Express?
    Yes. Accepted in most countries. Slightly higher processing fee absorbed by us. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept Discover?
    Yes. Accepted in the US and select regions. 1. Add plans to your cart at openline.com. 2. At checkout, select Discover. 3.
    Payment & billing
  • Does Openline accept JCB?
    Yes. Accepted for Japan-region customers. 1. Add plans to your cart at openline.com. 2. At checkout, select JCB. 3.
    Payment & billing
  • Does Openline accept UnionPay?
    Yes. Accepted for customers with Chinese-issued cards. 1. Add plans to your cart at openline.com. 2. At checkout, select UnionPay. 3.
    Payment & billing
  • Does Openline accept Debit card (Visa/Mastercard)?
    Yes. Accepted like credit cards. May require additional 3DS authentication. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept Apple Pay?
    Yes. Fastest checkout on iOS and Mac. Uses your default Apple Pay card. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept Google Pay?
    Yes. Fastest checkout on Android and Chrome. 1. Add plans to your cart at openline.com. 2. At checkout, select Google Pay. 3.
    Payment & billing
  • Does Openline accept PayPal?
    Yes. Available in 40+ countries. Buyer protection included. 1. Add plans to your cart at openline.com. 2. At checkout, select PayPal. 3.
    Payment & billing
  • Does Openline accept Bank transfer (SEPA)?
    Yes. Available for EU customers. Takes 1-2 business days to clear. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept iDEAL?
    Yes. Netherlands-specific bank transfer, near-instant. 1. Add plans to your cart at openline.com. 2. At checkout, select iDEAL. 3.
    Payment & billing
  • Does Openline accept Bancontact?
    Yes. Belgium-specific, near-instant. 1. Add plans to your cart at openline.com. 2. At checkout, select Bancontact. 3.
    Payment & billing
  • Does Openline accept SOFORT / Klarna?
    Yes. Instant bank transfer in Germany, Austria, and select EU countries. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept Giropay?
    Yes. Germany-specific bank transfer. 1. Add plans to your cart at openline.com. 2. At checkout, select Giropay. 3.
    Payment & billing
  • Does Openline accept Bitcoin?
    Yes. Native on-chain BTC accepted. Processed via our payment partner NOWPayments. 6-block confirmation typically 30-60 minutes. 1.
    Payment & billing
  • Does Openline accept Bitcoin Lightning?
    Yes. Instant BTC payments via Lightning. Zero confirmation delay. 1. Add plans to your cart at openline.com. 2.
    Payment & billing
  • Does Openline accept Ethereum?
    Yes. Native ETH accepted. Confirmation typically 5 minutes. 1. Add plans to your cart at openline.com. 2. At checkout, select Ethereum. 3.
    Payment & billing
  • Does Openline accept USDT (Tether)?
    Yes. Accepted on TRC-20, ERC-20, and BEP-20 networks. 1. Add plans to your cart at openline.com. 2. At checkout, select USDT (Tether). 3.
    Payment & billing
  • Does Openline accept USDC?
    Yes. Accepted on Ethereum, Polygon, Solana, and Base. 1. Add plans to your cart at openline.com. 2. At checkout, select USDC. 3.
    Payment & billing
  • Does Openline accept Solana / SOL?
    Yes. Native SOL accepted with near-instant confirmation. 1. Add plans to your cart at openline.com. 2. At checkout, select Solana / SOL. 3.
    Payment & billing
  • Does Openline accept Litecoin?
    Yes. Accepted. 1. Add plans to your cart at openline.com. 2. At checkout, select Litecoin. 3. Complete the payment flow as prompted. 4.
    Payment & billing
  • Does Openline accept Bitcoin Cash?
    Yes. Accepted. 1. Add plans to your cart at openline.com. 2. At checkout, select Bitcoin Cash. 3. Complete the payment flow as prompted. 4.
    Payment & billing
  • Does Openline accept Dogecoin?
    Yes. Accepted. 1. Add plans to your cart at openline.com. 2. At checkout, select Dogecoin. 3. Complete the payment flow as prompted. 4.
    Payment & billing
  • Does Openline accept Alipay?
    Yes. Accepted for Chinese customers via web checkout. 1. Add plans to your cart at openline.com. 2. At checkout, select Alipay. 3.
    Payment & billing
  • Does Openline accept WeChat Pay?
    Yes. Accepted for Chinese customers via web checkout. 1. Add plans to your cart at openline.com. 2. At checkout, select WeChat Pay. 3.
    Payment & billing

No match yet.

Try a shorter phrase (e.g. refund) or a country name. If you can’t find what you need, chat with us on openline.com.

Article

Still stuck?

Reach Openline support 24/7 through the channel that suits you. Include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID — that's enough for us to find your plan and diagnose without back-and-forth.

Open live chat Email support WhatsApp Messenger
Or DM @askopenline on

Related articles

    Browse by category

    • Getting started80
    • Installation16
    • Devices & compatibility239
    • Plans & coverage443
    • Coverage by country1116
    • Payment & billing79
    • Data usage87
    • Troubleshooting348
    • Account10
    • App & website4
    • Security & privacy31
    • Legal & policy25
    • Business & IoT61
    • Referrals19
    • Special use cases92
    • Technical67
    • Support7
    • Company & brand13
    © Openline · Privacy · Terms 0 articles indexed