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Security & privacy

guides & how‑to troubleshooting 31 articles
  • Is my Openline account secure?
    Yes. We use: - TLS 1.2/1.3 everywhere — no unencrypted traffic. - Passwords hashed with Argon2id — even Openline cannot read your password.
    Security & privacy
  • What data does Openline store about me?
    We store: - Email address and (if you set one) name. - purchase history, including plan type, destination, and date.
    Security & privacy
  • Does Openline require my ID or passport?
    No. One of Openline's founding principles is: an eSIM should be as private as an internet purchase, not a local telco contract.
    Security & privacy
  • How do I enable two-factor authentication?
    Sign in and go to Account → Security → Two-factor authentication. 2. Choose Authenticator app (recommended) or Email OTP. 3.
    Security & privacy
  • Where is my Openline account data stored?
    Openline stores personal account data in the EU (Frankfurt, Germany, and Amsterdam, Netherlands) under GDPR.
    Security & privacy
  • Is Openline CCPA-compliant?
    Yes. California residents can request access, deletion, and opt-out of any 'sale' of personal information — Openline does not sell personal…
    Security & privacy
  • Does Openline share my data with advertisers?
    No. We don't sell customer data and we don't share it with third-party ad networks.
    Security & privacy
  • Does Openline share my data with governments?
    Only when compelled by valid legal process in the jurisdiction we operate in, and we publish a transparency report annually.
    Security & privacy
  • Can I download my personal data?
    Yes — Account → Privacy → Export my data. You receive a JSON archive with account details, orders, and support-conversation transcripts.
    Security & privacy
  • How long does Openline keep my data?
    Account data is kept while your account is active. Order and billing records are kept for the legally required retention period (typically…
    Security & privacy
  • How do I close my Openline account and erase my data?
    Account → Privacy → Delete account. Confirm; deletion is immediate and legally-required retention only applies to billing records…
    Security & privacy
  • Can I use Openline anonymously?
    You can pay with cryptocurrency and use a burner email — that's about as anonymous as consumer telecom gets.
    Security & privacy
  • Does Openline log my browsing?
    No. We see byte counts per plan, not URLs, not DNS queries, not content. Anything we don't need to see, we don't see.
    Security & privacy
  • Does Openline see my IP address abroad?
    Your phone's public IP while on Openline is assigned by the local partner network.
    Security & privacy
  • Are Openline receipts a personal-data risk?
    Receipts include your email and (optionally) billing name/address. You can update these anytime and re-issue past invoices at no cost.
    Security & privacy
  • Does Openline comply with LGPD (Brazil)?
    Yes. Brazilian residents can exercise LGPD rights via ask@openline.com. Reach Openline support 24/7 through any of these channels: - Live…
    Security & privacy
  • Does Openline comply with PDPA (Singapore)?
    Yes. Openline follows Singapore's Personal Data Protection Act for local residents.
    Security & privacy
  • Does Openline comply with the UK Data Protection Act?
    Yes. UK-GDPR and DPA 2018 obligations apply to UK residents and Openline honours them.
    Security & privacy
  • What legal jurisdiction is Openline based in?
    Openline, Inc. is incorporated in Bulgaria (EU) with operations across the EU. Consumer contracts default to EU consumer-protection rules…
    Security & privacy
  • Where can I read Openline's terms and conditions?
    At openline.com/terms. Reach Openline support 24/7 through any of these channels: - Live chat — inside the Openline app or at openline.com…
    Security & privacy
  • Where can I read Openline's privacy policy?
    At openline.com/privacy. Reach Openline support 24/7 through any of these channels: - Live chat — inside the Openline app or at…
    Security & privacy
  • Where can I read Openline's acceptable use policy?
    At openline.com/aup. Reach Openline support 24/7 through any of these channels: - Live chat — inside the Openline app or at openline.com -…
    Security & privacy
  • Does Openline have a bug bounty?
    Yes. Responsible-disclosure guidelines and scope are at openline.com/security. Report to ask@openline.com.
    Security & privacy
  • Is Openline SOC 2 audited?
    Openline is preparing for SOC 2 Type II. Current controls are documented in our trust center at openline.com/trust.
    Security & privacy
  • Does Openline use my data to train AI?
    No. We use anonymised, aggregated metrics (e.g. usage patterns) for capacity planning.
    Security & privacy
  • Can I use Openline without an email address?
    No — an email is the minimum contact channel we require, so we can deliver your QR code and let you recover access.
    Security & privacy
  • Can I use Openline without location services on?
    Yes. Openline doesn't need Location Services on your phone. The country is determined by the partner network your phone connects to, not by…
    Security & privacy
  • What is Openline's stance on customer data and law enforcement?
    We disclose data to law enforcement only when compelled by valid legal process in the jurisdiction we operate in (Delaware, USA).
    Security & privacy
  • How should I keep my Openline purchase codes secure?
    Purchase codes are bearer tokens — anyone with the code can redeem it into an eSIM. Treat them like gift-card numbers or airline vouchers.
    Security & privacy
  • What happens if someone steals my purchase code?
    If they redeem it before you do, they get the plan. Openline cannot reverse a completed redemption.
    Security & privacy
  • Can Openline see who redeemed a purchase code?
    We see the redemption event (device model, approximate location from network attach) but not personally identifying information unless the…
    Security & privacy

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