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Everything you need to know about Openline

Search a question, a device, or a country — and get a straight answer in seconds. Powered by 2700+ articles the Openline team keeps up to date. Every plan is delivered as a purchase code you can redeem yourself, keep for later, or gift — anytime, anywhere.

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Account

guides & how‑to troubleshooting 10 articles
  • How do I create an Openline account?
    Two ways: - At checkout. Buying a plan automatically creates an account tied to your email.
    Account
  • How do I sign in to Openline?
    Go to openline.com or open the Openline app and tap Sign in. You can: - Enter your email and password. - Tap Sign in with Apple.
    Account
  • I forgot my password — how do I reset it?
    On the sign-in page, tap Forgot password. 2. Enter the email you used at signup. 3.
    Account
  • How do I change the email on my Openline account?
    Sign in and go to Account → Profile. 2. Tap Change email. 3. Enter the new address. 4.
    Account
  • How do I delete my Openline account?
    Sign in and go to Account → Privacy → Delete account. 2. Confirm — we require the account password (or Apple/Google confirmation). 3.
    Account
  • How do I unsubscribe from Openline marketing emails?
    Every marketing email has an unbuy link at the bottom, or go to Account → Preferences → Email.
    Account
  • How do I change my Openline account language?
    Open the Openline app, tap your profile icon, and pick Language — the change applies instantly.
    Account
  • How do I enable dark mode in the Openline app?
    Openline follows your system theme by default — turn on dark mode in iOS/Android and the app switches automatically.
    Account
  • Can I see redemption status of codes I gifted?
    Only in your Business account, not in personal accounts. For personal gifting we deliberately don't show which code was redeemed when —…
    Account
  • Can I get a refund on an unredeemed Openline purchase code?
    Yes — unredeemed codes are always refundable within our standard refund policy.
    Account

No match yet.

Try a shorter phrase (e.g. refund) or a country name. If you can’t find what you need, chat with us on openline.com.

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Still stuck?

Reach Openline support 24/7 through the channel that suits you. Include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID — that's enough for us to find your plan and diagnose without back-and-forth.

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Or DM @askopenline on

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