Overview
Billing records: 7 years (tax law). Support tickets: 3 years. Anonymized aggregate usage: indefinite for analytics. Personal data purged on account deletion request.
Related
- openline.com/privacy — full privacy policy
- openline.com/terms — terms of service
- openline.com/legal — legal hub
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.