Buying an Openline eSIM is a two-step story: pay → purchase code, then redeem code → eSIM profile. The two steps can happen minutes apart or months apart, on the same device or on different devices, by you or by whoever you give the code to.
Step 1 — Buy the code
- Go to openline.com or open the Openline app.
- Type your destination — a country, a region (Europe, Asia, LATAM), or Global.
- Pick a plan: amount of data and number of days.
- Enter your email and pay (card, Apple Pay, Google Pay, PayPal, or crypto).
- In seconds we email you a purchase code like
OL-4F7X-9K2Q-A3M8. The same code appears in the Openline app and on your web account under My Codes.
Step 2 — Redeem the code into an eSIM
You can redeem the code through any of three channels:
- In the Openline app — tap Redeem code, paste or scan the code, then install the eSIM.
- On your web account — sign in at openline.com, open My Codes, and hit Install next to the code.
- Anonymously at openline.com/start — paste the code, no account required. This is how gift recipients redeem.
Once redeemed, the code is spent and the eSIM profile is installed on that specific device. The plan itself only starts counting data and days when the eSIM first connects to a supported network at your destination.
What this means for you
- You can buy today and redeem next month, next year, or never.
- You can buy plans for friends and family and just send them the code.
- Codes are bearer tokens — treat them like gift cards. Whoever has the code can redeem it.
Purchase code vs activation code
Don't confuse the two:
- Purchase code (
OL-4F7X-9K2Q-A3M8) — what Openline gave you when you paid. Giftable, bearer, reusable via Reinstall. - Activation code (
LPA:1$rsp.openline.com$K2-...) — what redemption generates and what your phone actually installs. Single-install by GSMA spec.
See purchase code vs activation code for the full breakdown.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.