Scenario

Airplane mode off? Data Roaming on for Openline? Openline set as Cellular Data line? Wait 90 seconds. If still nothing, toggle airplane mode. If still nothing, manual network selection.

Step-by-step

Every Openline plan is delivered as a purchase code (format OL-4F7X-9K2Q-A3M8). Redeem it (1) inside the Openline app, (2) signed into your account at openline.com, or (3) anonymously at openline.com/start with just the code — no account needed.

Reach support 24/7 via live chat, WhatsApp, Messenger, or ask@openline.com.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.