The code was redeemed on some device. Sign in at openline.com → My Codes to see if the plan is active in your account. If it is, use Reinstall to push it to your current device. If the code was somehow redeemed on a device that isn't yours, contact ask@openline.com — we can trace and re-issue.

Purchase code vs activation code

Don't confuse the two:

  • Purchase code (OL-4F7X-9K2Q-A3M8) — what Openline gave you when you paid. Giftable, bearer, reusable via Reinstall.
  • Activation code (LPA:1$rsp.openline.com$K2-...) — what redemption generates and what your phone actually installs. Single-install by GSMA spec.

See purchase code vs activation code for the full breakdown.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.