The scenario

Standard install. If the phone is under parental controls, you may need to allow eSIM installation in Screen Time (iPhone) or Family Link (Android).

Step-by-step

  1. Buy the plan(s) at openline.com.
  2. Redeem each purchase code on the target device.
  3. Enable Data Roaming abroad.
  4. All family members reach Openline support via ask@openline.com, WhatsApp, or Messenger.

Every Openline plan is delivered as a purchase code (format OL-4F7X-9K2Q-A3M8). Redeem it (1) inside the Openline app, (2) signed into your account at openline.com, or (3) anonymously at openline.com/start with just the code — no account needed.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.