Steps to try

  1. Pull to refresh in the Orders tab.
  2. Sign out and back in.
  3. Check the email address used at checkout — sometimes buyers use a typo. Support can move an order between emails on request.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.