Openline operates under EU consumer protection rules. In the (extremely unlikely) event of insolvency, EU customers have a claim against pre-paid but undelivered service; consumers outside the EU can dispute the charge through their card issuer. We're building for the long haul; investor materials and financial position are shared with institutional investors on request.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.