What is an EID and how is it different from ICCID

EID is your phone's eSIM chip serial (32 digits). ICCID is the profile serial. Multiple ICCIDs live on one EID.

Further reading

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.