What is an ICCID and why do we ask for yours

ICCID is the unique 19-20-digit ID of your eSIM. Support uses it to look up your specific line, diagnose issues, and reissue if needed.

Further reading

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.