What is CGNAT and does Openline use it
Carrier-Grade NAT is used by mobile carriers to share IPv4 addresses across many users. Openline uses CGNAT on IPv4. This means you can't easily accept inbound connections. IPv6 gives you a real address on supported partner networks.
Further reading
- openline.com/privacy for the full privacy policy.
- openline.com/security for our security posture.
- Contact ask@openline.com for details we don't publish.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.