We disclose data to law enforcement only when compelled by valid legal process in the jurisdiction we operate in (Delaware, USA). We publish an annual transparency report with anonymised counts of requests, jurisdictions, and outcomes. We push back on overbroad or extraterritorial requests.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.