For most first-time visitors, we recommend a country plan for Japan at 5–10 GB over 7–15 days. Openline routes across NTT DoCoMo, SoftBank, and KDDI, which gives excellent 5G coverage in Tokyo, Osaka, and Kyoto.
Plan sizing
- Business trip / light use: 3 GB / 7 days.
- Standard tourism (maps, rideshare, some streaming): 10 GB / 15 days.
- Heavy use + hotspot to a laptop: Unlimited / 7 days.
Local tips
- 5G is dense in central Tokyo, weaker in older suburbs. Openline hands you across partners as needed.
- Japan Rail Pass apps often need mobile data — install offline maps as backup.
- Convenience-store Wi-Fi is common if you want to conserve data.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.