Yes — as long as the code hasn't been redeemed on the wrong account, you can archive it there and re-add it to the correct account.
Steps
- On the wrong account, go to My Codes. Find the code, tap ⋯ → Archive (or Remove from account). This detaches the code from the account without invalidating it.
- On the correct account, My Codes → Add code and paste it.
- If the code was already redeemed on the wrong account: the plan is now attached to that account and can only be reinstalled from there. Contact ask@openline.com and we'll try to move it manually — success depends on whether the plan was already activated on a network.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.