As long as you can prove you bought it, we can restore access.

Self-service recovery

  1. Sign in at openline.com with the email you used at checkout. Every code you've ever bought appears under My Codes.
  2. If you bought as guest, check the confirmation email in the same inbox.

When self-service isn't enough

Email ask@openline.com with:

  • The email you used at checkout
  • The approximate date of purchase
  • The last 4 digits of the card, or the crypto transaction hash, or the PayPal receipt ID
  • A description of the plan you bought (destination, data, days)

We'll look up the code and re-send it. Codes are stored server-side indefinitely.

Purchase code vs activation code

Don't confuse the two:

  • Purchase code (OL-4F7X-9K2Q-A3M8) — what Openline gave you when you paid. Giftable, bearer, reusable via Reinstall.
  • Activation code (LPA:1$rsp.openline.com$K2-...) — what redemption generates and what your phone actually installs. Single-install by GSMA spec.

See purchase code vs activation code for the full breakdown.

Want to gift the code?

Any unredeemed purchase code can be gifted at any time — including one you bought for yourself and never used. See Everything about gifting your Openline purchase code for every method: copy from the app, share the link, print a QR, "unlock" from your account, and more.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.