Every chargeback is investigated by our billing team. We provide the acquiring bank with proof of service (activation logs, ICCID, partner records). If the chargeback succeeds despite that, the associated account is suspended pending review.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.