The code was consumed but the eSIM download failed midway. Openline recognizes this: the code resolves to an active plan you can reinstall for free.

Recover

  1. Sign in at openline.com or in the Openline app.
  2. Open My Codes. The code now shows the plan and a Reinstall button (not Redeem).
  3. Tap Reinstall to get a fresh install token.
  4. Try installing again — over strong Wi-Fi, with your phone up-to-date on iOS/Android.

Common causes of failed downloads

  • Weak Wi-Fi during the install download (the SM-DP+ handshake times out)
  • Old OS version — iOS < 16 and very old Android sometimes fail silently
  • eSIM storage full — some phones only hold 5–8 profiles; delete an unused one and reinstall

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.