The purchase code has been consumed by a prior redemption. Openline tracks every redemption and the code can only turn into an eSIM once.

Common causes

  • You already redeemed on another device and forgot.
  • Someone you gave the code to redeemed before you.
  • The install completed on your device but the app didn't refresh the UI — check Settings → Cellular on iPhone or Settings → Network & internet → SIMs on Android to see if Openline is already there.

What to do

  • If the eSIM is on your device, you're done. Just enable Data Roaming and set as Cellular Data.
  • If the eSIM is on a different device you own, use My Codes → Reinstall in your account to move it (this invalidates the current install).
  • If neither is true and you didn't intentionally give the code out, email ask@openline.com with the code and we'll investigate.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.