Your phone must:

  1. Support eSIM (a digital SIM built into the device).
  2. Be carrier-unlocked (not tied to a specific home carrier's network).

Quick eSIM check

  • iPhone: iPhone XR, XS or newer supports eSIM. In the US, iPhone 14 and later are eSIM-only.
  • Android: Google Pixel 3 and later, Samsung Galaxy S20 and later (most regions), and many other flagship devices from 2020 onwards.
  • **Dial *#06# — if you see an EID** number, your device is eSIM-ready.

Unlock check

Ask your home carrier or open Settings → General → About → Carrier Lock (iPhone) — it should read No SIM restrictions.

If both boxes are ticked, Openline will work on your phone.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.