Openline eSIM on iOS 18.2 — known issues and tips

Summary

Fixed the eSIM-disappearance bug in 18.1. Recommended baseline for reliable eSIM operation.

If activation fails on iOS 18.2

1. Confirm you're on the latest iOS 18.2 point release.
2. Check for carrier settings updates: Settings → General → About.
3. Delete and reinstall the eSIM via openline.com → My Codes → Reinstall.
4. If the reinstall also fails, reset network settings.

Still stuck?

Reach Openline support 24/7 through any of these channels:

• Live chat — inside the Openline app or at openline.com
• Email — ask@openline.com
• WhatsApp — wa.me/15554842461
• Messenger — m.me/askopenline
• Contact form — openline.com/contact
• Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.