We store:

  • Email address and (if you set one) name.
  • purchase history, including plan type, destination, and date.
  • Payment tokens (never raw card details).
  • eSIM identifiers (ICCID, EID if we're allowed to see it) needed to provision the profile.
  • Usage metadata — total bytes per plan, no browsing history, no packet inspection.

We do not store:

  • Government IDs (Openline doesn't require them).
  • Browsing history, DNS queries, or the content of your traffic.
  • Location data beyond the country the eSIM connected in.

The full policy is at openline.com/privacy.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.