Every Openline order generates two artifacts: the purchase code (what you redeem) and the receipt (what you file). Both are delivered by email and stored on your account forever.

Get the receipt

  • Email: the purchase-code email contains the receipt inline, plus a PDF attachment.
  • Web account: sign in at openline.com → Orders → download PDF.
  • Openline app: Account → Orders → tap the purchase → Download receipt.

Need a proper VAT invoice with company details

If you paid as guest and now need company name / VAT ID / address on the invoice, email ask@openline.com with the purchase code and the billing details and we'll re-issue.

The receipt and the purchase code are separate

You can hand a colleague the purchase code (they redeem it, they get service) while keeping the receipt for your own expense claim. That's the whole point of the two-artifact split — buyer and user don't have to be the same person.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.