iDEAL sometimes takes up to 15 minutes on weekends. If it's stuck past an hour, contact ask@openline.com with the purchase code and we'll trace it with the acquiring bank.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.