iPhone shows this when the SM-DP+ download completes but the phone can't finalize the profile. Usually caused by:
- Unstable Wi-Fi during download — retry on a stronger connection.
- Captive portal intercepting traffic — complete the portal login first.
- VPN active — turn it off and retry.
- Profile already installed on another device (each purchase code is single-install; use Reinstall from openline.com to get a fresh install token).
Fix: Delete the partial line if one appears (Settings → Cellular → tap line → Delete eSIM), switch to a clean Wi-Fi, then reinstall.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.