The eSIM is installed and enabled but shows no signal.

Fix in order:

  1. Confirm Data Roaming is ON for the Openline line (this is the #1 cause).
  2. Toggle airplane mode 30 seconds.
  3. Manual network selection: Settings → Cellular → Openline → Network Selection → Automatic OFF → pick a carrier.
  4. If nothing on the list works, you may be outside the plan's covered area — check your plan's country list in the Openline app.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.