Appears mid-install when the profile download is interrupted. Common causes:
- Wi-Fi dropped during the handshake.
- Airplane mode toggled during install.
- The install QR was scanned twice on different devices (single-install codes).
Fix: Restart the phone, connect to reliable Wi-Fi, and reinstall via openline.com → My Codes → Reinstall.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.