Yes, in every country where our partner network supports 5G and your phone supports the local 5G bands.
To confirm:
- Your phone shows a 5G or 5G UW / 5G+ indicator next to the Openline line.
- Open a speed test — 5G typically means well above 100 Mbps download.
If your phone shows 4G/LTE instead of 5G:
- 5G may not be available in that specific area.
- Your device may not support the local 5G bands (common with imported models).
- 5G may be off in Settings → Cellular → Cellular Data Options → Voice & Data.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.