Very rare. If a specific site won't load but others do, and only over Openline (not Wi-Fi), try disabling IPv6.
iPhone: No user-facing toggle. Use a Private DNS provider like NextDNS which can force IPv4. Android: Settings → Network & internet → SIMs → Openline → Access Point Names → tap APN → APN protocol → set to IPv4 only.
Report the specific site to ask@openline.com — we may be able to escalate to the partner network.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.