All three redemption channels install the exact same eSIM. Pick based on context:
| Situation | Best channel |
|---|---|
| You already use the Openline app | In-app — fastest for regulars |
| Bought on laptop, redeeming on phone | Web account → My Codes — cross-device QR |
| Received a code as a gift | openline.com/start — no account needed |
| Corporate device, no app allowed | openline.com/start or web account |
| Reinstalling after wipe | Web account → My Codes → Reinstall |
You can redeem the code through any of three channels:
- In the Openline app — tap Redeem code, paste or scan the code, then install the eSIM.
- On your web account — sign in at openline.com, open My Codes, and hit Install next to the code.
- Anonymously at openline.com/start — paste the code, no account required. This is how gift recipients redeem.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.