The code was accepted but the profile didn't install. Common causes:
- Hostile Wi-Fi cut off the SM-DP+ download mid-flight.
- Captive portal intercepted traffic.
- Active VPN.
- Phone rejected the profile (usually a carrier lock issue).
Fix: Sign in at openline.com → My Codes → find the redeemed plan → Reinstall. This gives you a fresh install token on the same code, no charge. Then try installing on a different Wi-Fi (home broadband or personal hotspot).
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.