Yes, often. Most consumer and enterprise VPNs interfere with the SM-DP+ handshake used to download eSIM profiles.

Why VPNs cause install failures

  1. Your phone's SM-DP+ traffic gets routed through the VPN's exit server, which may be in a country the eSIM provisioning system doesn't expect.
  2. VPN providers use aggressive DNS override that breaks the specific hostnames the eSIM handshake requires.
  3. Some corporate VPNs actively filter provisioning traffic as a security policy.

What to do

Turn the VPN off before installing. iPhone: Settings → VPN → toggle off. Android: Settings → Network & internet → VPN → disconnect.

Once the eSIM is installed and activated, you can turn the VPN back on — it doesn't affect the running cellular connection.

VPNs that don't cause problems

Rare, but WireGuard-based split-tunnel setups where you exclude Openline hostnames from the tunnel usually work. This is only worth configuring if you never turn your VPN off.

Every Openline plan is delivered as a purchase code (format OL-4F7X-9K2Q-A3M8). You can redeem it in three ways: (1) inside the Openline app, (2) signed into your account at openline.com, or (3) anonymously at openline.com/start with just the code — no account needed.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.