The QR is just a machine-readable form of your Openline purchase code. If the scan won't work, you have three fallbacks — the manual activation string, the one-tap link, or pasting the purchase code at openline.com/start.

First, fix the scan

  1. Make sure the phone that will host the eSIM is not the same device showing the QR — you need a second screen (laptop, tablet, print-out, or the email opened on another phone).
  2. Increase screen brightness on the device showing the code.
  3. Clean the camera lens on the receiving phone.
  4. Hold the phone 15–20 cm away, keep the whole QR code in the frame.

If the scan still fails

  • Use the manual activation string — in My Codes → Show manual activation string, or in the confirmation email under "Manual entry", copy the SM-DP+ address and activation code and paste both into your phone's eSIM settings.
  • Use the one-tap link if you're on iOS 17.4+ or Android 13+ with a compatible OEM — open the confirmation email on the phone and tap Install eSIM.
  • Redeem the purchase code at openline.com/start on the phone itself. The site adapts to your device and generates the right install artifact automatically.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.