This error usually means one of:

  • The purchase code has already been redeemed on another device.
  • A QR was regenerated in the app — the OLD QR is invalidated, but the underlying purchase code is fine.
  • The device isn't connected to Wi-Fi during install.
  • The device is carrier-locked.

Fix

  1. Connect to Wi-Fi.
  2. Sign in at openline.com → My Codes.
  3. If the code shows as unredeemed, tap Install to generate a fresh install token.
  4. If the code shows as Redeemed, tap Reinstall — that produces a new QR bound to the same underlying purchase code, invalidating any previous QR.
  5. Scan the new QR or tap the one-tap link.

If your device is carrier-locked, unlock it with your home carrier first — no eSIM install will succeed until then.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.