The EID is a unique 32-digit number identifying your device's eSIM chip. Openline usually doesn't need it, but some enterprise integrations do.
- iPhone: Settings → General → About → EID.
- Android (Pixel): Settings → About phone → EID.
- Android (Samsung): Settings → About phone → Status information → EID.
- Universal: dial
*#06#and swipe past IMEI numbers.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.