Live chat inside the Openline app: usually under 5 minutes during peak hours, up to 30 minutes off-peak. Email at ask@openline.com: usually under 4 hours during business hours, up to 24 hours on weekends.

For urgent activation issues while traveling, live chat is fastest.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.