Yes, in most cases.

  • If your purchase code was never redeemed, you can get a full refund. Contact ask@openline.com with the purchase code.
  • If your code was redeemed but the eSIM won't install because of a phone-side issue (carrier lock, unsupported device), we refund fully.
  • If the eSIM installed and activated but you had connectivity issues in a specific location (no partner signal in that spot), we assess case-by-case using the compatibility checker.

We never refund based on the no-antenna edge case: if the coverage checker on our site said the area was covered but there's literally no cell tower at your exact location, that's a coverage limit we can't compensate — but this is rare.

Contact ask@openline.com with your ICCID and a description of the issue.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.