Our support team answers in English, French, Portuguese, Spanish, German and Italian. We can handle most other European and Asian languages via machine-assisted translation with a human review, so feel free to write in whatever you're comfortable with.
Reaching us
- In-app chat: fastest path, staffed 24/7 for critical activation issues
- Email: ask@openline.com for non-urgent questions
- Status page: openline.com/status for outage information
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.