To resolve fastest:

  1. Your purchase code (from the confirmation email or dashboard).
  2. Your ICCID (Settings → Cellular → Openline → ICCID on iPhone).
  3. Your device model (e.g. "iPhone 15 Pro").
  4. Your iOS/Android version.
  5. The country you're activating in.
  6. What Wi-Fi network you tried to install on (hotel / home / office / hotspot).
  7. Any error messages verbatim (or screenshot).
  8. What troubleshooting steps you've already tried.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.