Median response time is under 15 minutes for in-app chat and under 4 hours for email. Activation-blocking issues (you're at the airport and the eSIM won't install) are prioritized and typically answered in under 5 minutes.

What speeds things up

  • Tell us the country you're in and the exact error text
  • Attach a screenshot of the Cellular settings pane
  • Include the ICCID number of the affected eSIM (visible in Settings → Cellular → Openline)

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.