Once redeemed, the plan belongs to the account or device where it was activated. If it hasn't been activated abroad yet (dormant profile), contact ask@openline.com — we may be able to void the redemption and re-issue a fresh code, but this is case-by-case.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.