On Android:
- Samsung: Settings → About phone → Status information → Network or SIM status.
- Pixel: Settings → About phone → SIM status.
- Universal test: Insert a SIM from a different carrier and see if it connects.
If unlocked, Openline will install fine. If locked, contact your carrier for a network unlock code.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.