Yes — unredeemed codes are always refundable within our standard refund policy. Because no plan has been activated on any network, no cost has been incurred on our side.

Steps

  1. Sign in at openline.com → My Codes.
  2. Find the code, tap ⋯ → Request refund.
  3. Confirm the reason (dropdown) and submit.
  4. Refunds are processed within 5–7 business days back to the original payment method.

What's NOT refundable

  • Redeemed codes where the plan has consumed data (the eSIM was activated on a network)
  • Codes given as gifts where the recipient redeemed and activated

See "What is Openline's refund policy?" for the full rules.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.