The camera won't focus on the Openline QR code. The QR is just an image of your purchase code — you don't need it if you can grab the code another way.

Fix the camera

  1. Clean the camera lens.
  2. Increase screen brightness on the device showing the QR.
  3. Hold the phone 15–20 cm away.

Or skip the QR entirely

  • Use the manual activation string — in My Codes → Show manual activation string or in the confirmation email under "Manual entry". Paste both fields into your phone's eSIM settings.
  • Redeem the purchase code directly at openline.com/start on the target phone. The site produces an install artifact matched to that specific device.
  • Use the one-tap install link in the confirmation email if you're on iOS 17.4+ or Android 13+ with a compatible OEM.

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.