The phone connects to a network from a neighbouring country by mistake.

Steps to try

  1. Manually select a partner network in Settings → Cellular → Network Selection.
  2. Turn airplane mode on for 30 seconds and back off.
  3. If a regional plan is active, no billing changes; if a country-only plan is active, the wrong country won't consume data (Openline blocks it).

Still stuck?

Reach Openline support 24/7 through any of these channels:

When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.