The Openline line vanished from Settings → Cellular after updating iOS. The purchase code is still safe on your account — reinstall for free.
Steps to try
- Restart the iPhone.
- Sign in to iCloud on the same Apple ID as before the update — this sometimes restores the eSIM automatically.
- If the line hasn't come back, sign in at openline.com → My Codes → Reinstall on the plan. Every purchase code retains reinstall rights indefinitely.
- Scan the new QR code or tap the one-tap install link, label the line Openline, enable Data Roaming.
Preventing next time
Before major iOS updates, note down the purchase code from My Codes — that way even if the profile drops and iCloud can't recover it, you have the code handy for a fresh redemption at openline.com/start.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.