The Openline line vanished from Settings → SIM manager after an Android update. Your purchase code is still safe on your account — reinstall for free.
Steps to try
- Restart the phone.
- Check SIM manager or SIMs page — sometimes the profile is simply toggled off.
- If it's genuinely gone, sign in at openline.com → My Codes → Reinstall. Every purchase code retains reinstall rights indefinitely.
- Scan the new QR code or tap the one-tap install link, enable Data Roaming, set Openline as Mobile data.
Preventing next time
Before major Android version bumps (especially Samsung/Xiaomi major OS jumps), note the purchase code from My Codes so you can redeem from scratch at openline.com/start if the profile drops.
Still stuck?
Reach Openline support 24/7 through any of these channels:
- Live chat — inside the Openline app or at openline.com
- Email — ask@openline.com
- WhatsApp — wa.me/15554842461
- Messenger — m.me/askopenline
- Contact form — openline.com/contact
- Social DMs — @askopenline on X, Instagram, Facebook, YouTube, TikTok
When you write in, include your purchase code (the OL-… code we emailed you) and, if the eSIM is already installed, its ICCID (Settings → Cellular → tap the Openline line). That's enough for us to find your plan and diagnose without back-and-forth.